Fairy Figurines and Figures, Gifts and Presents from The Fairy Shop

How do I find the product that I am looking for?

You are able to browse by category. To do this click on the browse button on the left of each screen.

What if I cannot find something?

If you cannot find something or there is a product you specifically like please email: and we will track down your purchase for you.

How do I order?

When you find a product that you wish to buy simply click on the basket icon or add to basket and the product will be put in to your shopping basket. Don't worry - putting something in your shopping basket does not mean that you have to buy it. It just saves a list of items that you may be interested in buying. You can easily remove goods later. When you have finished shopping just click on the checkout icon at the top of the screen and follow the easy steps to pay for your goods.

What payment methods do you accept?

Fairy Shop accepts all major credit and debit cards. These include Visa, Delta, MasterCard, Switch, Solo, Visa Electron, American Express and Eurocard.

You can pay by cheque but only in pounds sterling. Please send the cheque made payable to:-
Special Letters Ltd
23 Rowthorn Drive
Shirley
Solihull
West Midlands
B90 4ST
United Kingdom

Please proceed to checkout and print out the forms and include them with your payment.

You can pay by postal orders again denominated in pounds sterling. Please send the postal order to:-
Special Letters Ltd
23 Rowthorn Drive
Shirley
Solihull
West Midlands
B90 4ST
United Kingdom

Include the name and address for delivery and the details of the item you require.

How do I pay for my order?

aying at the checkout with your credit or debit card via our secure server. Simply fill in the order form and submit for processing.

By telephoning our order line on +44 (0)121 689 8983

By printing off the order form and returning it by fax to +44 (0)121 689 8988 or by post to:
Special Letters Ltd
23 Rowthorn Drive
Shirley
Solihull
West Midlands
B90 4ST
United Kingdom

How secure is your server?

Orders placed on-line are fully protected by our secure server which encrypts all information before it is sent to us, making paying on-line more secure than handing over your card over in a restaurant or paying over the telephone where no such encryption takes place. Furthermore we adhere to strict security measures as laid down by law in the Data Protection Acts of 1984 and 1988.

There has never been an instance of a reported case of fraudulent use of a credit or debit card as a result of purchases made with us.

What about my privacy?

Any information that you supply us with is for our use only. We are totally committed to your privacy and fully understand the frustrations of receiving junk mail so we do not pass any customer details to anyone else. All customer information is held on a database that is not connected to the Internet.

What is your returns policy?

Damaged or Faulty Goods. Should you receive goods that are damaged or faulty you must advise us within 7 days of receipt by e-mail to: we will issue a returns tracking number which is to be written on the outside of the returns parcel. A full refund for the goods and postage charges will be given or replacement goods will be despatched at no additional cost to the consumer. All returns are to be sent to

Special Letters Ltd
23 Rowthorn Drive
Shirley
Solihull
West Midlands
B90 4ST
United Kingdom

Cancellation Rights. Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for purchase of any item within seven working days of delivery. To cancel this contract, simply advise us in writing detailing your Name ,Address, Order Number and giving the reason  “Contract Cancellation” to

Fairy Shop .com
Special Letters Ltd
23 Rowthorn Drive
Shirley
Solihull
West Midlands
B90 4ST
United Kingdom

What are your delivery terms?

Subject to availability we aim to despatch goods within 7 to 10 working days of receipt of order.

Delivery within the UK usually takes 1-3 days from despatch.
Delivery to

Europe

usually takes 3-5 days from despatch.
Delivery to the rest of the world usually takes 7-10 from despatch.

Delivery charges are based on the weight of the product and the packaging materials required for safe delivery, you can review them prior to checkout.

Customs and Import Duties

Customs and import duties do not apply to any delivery within the United Kingdom. For overseas deliveries customs or import duties are levied once the package reaches your country. You must pay any additional charges for customs clearance. We neither have control over these charges if they are levied, nor can we predict what they may be.  We do not refund any of these charges.