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Terms and Conditions
Ordering
When your shopping is complete you will then go to checkout
to pay, you will be asked to enter your credit card
details. Please ensure that your credit card correspond
to the billing address, (you can however have a separate
delivery address)
Delivery
Subject to availability we aim to despatch goods within
7 to 10 working days of receipt of order.
Delivery within the UK usually takes 1-3 days from despatch.
Delivery to Europe usually takes 3-5 days from despatch.
Delivery to the rest of the world usually takes 7-10
from despatch.
Delivery charges are based on the weight of the product
and the packaging materials required for safe delivery,
you can review them prior to checkout.
Customs and Import Duties
Customs and import duties do not apply to any delivery
within the United Kingdom. For overseas deliveries
customs
or import duties are levied once the package reaches
your country. You must pay any additional charges for
customs clearance. We neither have control over these
charges if they are levied, nor can we predict what
they may be. We do not refund any of these charges.
Damaged Goods Notification
Should you receive goods that are damaged or faulty
you must advise us within 7 days of receipt by e-mail
to:
we will issue a returns tracking number which is
to be written on the outside of the returns parcel.
A full refund for the goods and postage charges will
be given or replacement goods will be despatched at
no additional cost to the consumer. All returns are
to be sent to
Special Letters Ltd
23 Rowthorn Drive
Shirley
Solihull
West Midlands
B90 4ST
United Kingdom
Tel: +44 (0)121 689 8983
Fax: +44 (0)121 689 8988
Cancellation Rights
Under the United Kingdom's Distance Selling Regulations,
you have the right to cancel the contract for purchase
of any item within seven working days of delivery. To
cancel this contract, simply advise us in writing detailing
your Name, Address, Order Number and giving the reason
"Contract Cancellation" to Fairy-Shop.com,
Special Letters Ltd. 23 Rowthorn Drive, Shirley, Solihull,
West Midlands, B90 4ST, United Kingdom
Complaints
We will endeavour to respond to a complaint with 3 working
days.
Privacy Policy
Information contained within our customer database is
collected lawfully and in accordance with the Data Protection
Act 1998 by ourselves during the ordering and registration
process.
The primary use of the information is for the processing
of orders, however we may use it to contact you about
special and exclusive offers. You will only be contacted
by email, any contact telephone numbers are used as
an aid to the delivery agents and nothing else. Unless
we are required to by law, this information will never
be supplied to another company.
If however you would prefer to opt out of any promotional
emailings please send an email to:-
Should you have any further enquires regarding our
privacy policy please contact
Terms and Conditions
By using our site you consent to our terms and condition
detailed above.
Statutory Rights
None of the above effects your statutory rights as a
consumer.
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